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American Chase LLC

Payments - Platform Experience Product Delivery - Vice President

Company: American Chase LLC

Location: Jersey City, NJ

Posted on: April 18

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

 
As a Product Delivery Manager in Platform Experience, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

 
Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firms risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
  • Collaborates with cross-functional teams to ensure that Technology deliverables are directly linked to desired business and client outcomes
  • Facilitates regular meetings and workshops with stakeholders to gather feedback, align on priorities, and ensure continuous alignment between product delivery and business objectives
  • Develops and maintains comprehensive project documentation, including roadmaps and status reports to ensure transparency and accountability throughout the product delivery lifecycle
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies 
  • Experience in agile metholodgy
Preferred qualifications, capabilities, and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills with the ability to anticipate challenges and proactively develop solutions to mitigate risks and ensure successful product delivery
  • Ability to adapt to rapidly changing environments and manage multiple priorities simultaneously, demonstrating flexibility and resilience in the face of challenges
  • Experience in the payments industry, with a strong understanding of payment processing systems, technologies, and regulatory requirements

 
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